Everyone is welcome
Clarence Medical Centre is committed to providing fair, accessible and respectful healthcare. We want every patient, family member, carer and visitor to be treated with dignity and to be able to access our services in a way that meets their individual needs.
Our Commitment to You
We will treat patients, families, carers and visitors with dignity, fairness and respect. We will not unlawfully discriminate against, harass or victimise anyone when providing our services.
Accessible Healthcare
We will work with you to understand communication, disability and accessibility needs and will make reasonable adjustments where required. Please tell us if there is something we can do to make accessing our services easier.
Individual Needs Matter
We recognise that patients may have different health, communication, cultural or personal needs. Fair healthcare does not always mean treating everyone in exactly the same way.
Respect Works Both Ways
Our staff also have the right to work without discrimination, harassment, abuse or threatening behaviour. Unacceptable behaviour towards staff, patients or visitors will be addressed appropriately.
Need help accessing our services?
If you have a disability, communication difficulty, sensory impairment or another need that affects how you access healthcare, please tell us. We will work with you to identify appropriate reasonable adjustments.
- Communication or information in an alternative format
- Support for hearing or visual impairment
- Wheelchair and physical access requirements
- Interpreter or communication support
- Other reasonable adjustments to help you use our services
Protection from Discrimination
The Equality Act 2010 protects people from unlawful discrimination. Protected characteristics include:
Do you have a concern?
If you believe you have experienced discrimination, unfair treatment or difficulty accessing our services, please tell us. We want to hear about concerns so that we can investigate them appropriately and learn where improvements can be made.